We are sorry if there is an issue with your order.

Every order is packed with care, but occasionally mistakes or courier issues can happen. If something is missing, incorrect or damaged, we will work quickly to put it right.

🟢 Step 1: Check Your Order Details

Before contacting us, please:

• Review your Order Confirmation email
• Check your Dispatch Confirmation
• Compare the items received with your order summary

Sometimes packaging or similar product names can cause confusion.

🟢 Step 2: Contact Us As Soon As Possible

If something is missing, incorrect or damaged, please get in touch promptly.

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the issue
• Clear photos of the items received and packaging (if applicable)

This allows our team to investigate efficiently.

🟢 What Happens Next?

Once we receive your message, we will:

• Review your order
• Investigate the issue
• Confirm the next steps
• Arrange a replacement where appropriate

We aim to resolve issues as quickly as possible.

🟢 How To Contact Us

📧 [email protected]
📞 028 3833 0720
(Monday to Friday, 9am to 5pm)

💛 Our Commitment

If something is not right, we will do everything we reasonably can to make it right.

Your experience matters to us.

“If there’s an issue, we’ll put it right.”