💙 Support

We’re With You Every Step of the Way

Starting a weight loss journey takes courage.
Staying consistent takes support.

At The New You Plan, we don’t just provide products — we provide people, guidance and encouragement to help you every step of the way.

From your very first day to reaching your goal — and maintaining it — you are never doing this alone.

We’re right here beside you.

👥 Secret Slimmers Community

Our private, customer-only Facebook community — Secret Slimmers — is the heart of everything we do.

It’s a safe, welcoming space filled with people who truly understand the journey because they’re walking it too.

Inside the community you’ll find:

✔ Encouragement on tough days
✔ Celebration of every win — big or small
✔ Honest conversations about the ups and downs
✔ Friendly advice from people who’ve been there

It’s kind. It’s uplifting. It’s real.

Because the group is completely private, you can share openly without worrying about who can see your posts.

👉 Join Secret Slimmers here:
https://www.facebook.com/groups/secretslimmers

🎥 New Customer Support Calls

Join Rachael, your Community Manager, live every Wednesday at 7pm on Zoom.

These friendly sessions help you:

✔ Feel confident from Day 1
✔ Understand the plan clearly
✔ Ask questions in a supportive space
✔ Get practical tips to stay consistent

Whether you’re brand new or restarting, you are always welcome.

👉 Register here:
https://us02web.zoom.us/meeting/register/02pWTd5NRhKLu_-ic4WP2A

📖 Help Centre

Sometimes you just need a quick answer.

Our online Help Centre is available 24/7 and includes guidance on:

✔ Getting started
✔ Total Focus & Sprint
✔ Reset & Transition
✔ Switch for maintenance
✔ Orders, delivery and account support

👉 Visit the Help Centre here:
https://www.thenewyouplan.com/help_centre

Help is always just a click away.

📧 Direct Support From Our Team

Need to speak to someone?

We’re here.

📧 Email: [email protected]
📞 Telephone: 028 3833 0720
💬 Live Chat via our website

If you contact us outside working hours, we will respond as quickly as possible the next working day.

There is no such thing as a silly question.
If you’re unsure about something, just ask.

💙 More Than a Plan

The products are only part of your journey.

The real transformation happens when you feel supported, encouraged and understood.

Whether you’re following Total Focus, Sprint, Transition or Switch, we’re here to guide you.

Because you were never meant to do this alone.

And we’re proud to support you on your New You journey.

“Support turns consistency into success.”