How It Works

We want you to feel confident placing your order with The New You Plan.

If something is not right, we will work with you to resolve it fairly and promptly.

Please read the guidance below before returning any items.

🟢 First Order Money Back Guarantee

We offer a 100% money back guarantee on your first order.

If you are not satisfied:

• Contact us within 30 days of purchase
• We will review and authorise the return
• Once authorised, you may return the eligible products

Refunds are processed once authorised returns are received.

Accessories and free welcome gifts do not need to be returned.

🟢 Exchanges

If you have ordered the wrong product or would like to exchange an item:

• Contact us before returning anything
• We will advise whether an exchange is possible
• Returns must be authorised before sending

🟢 Important Conditions

• Applies to your first order only for the money back guarantee
• Purchases must be made directly through our website
• Returns must be authorised in advance
• Items should be unused and in a resalable condition unless agreed otherwise
• Return postage costs apply

Unauthorised returns may delay processing.

🟢 How To Request a Return or Exchange

Before returning any items, please contact us:

📧 [email protected]
📞 028 3833 0720
(Monday to Friday, 9am to 5pm)

Include:

• Your order number
• Details of the item
• Reason for return or exchange

Our team will confirm the next steps.

💛 Our Commitment

If something is not right, we will do everything we reasonably can to resolve it quickly and fairly.

Clear communication helps us assist you faster.

“If there’s an issue, we’ll work to put it right.”